by Tricia
Back in my archives, there are some posts I wrote that I thought I would highlight occasionally and add some more of my thoughts since I’ve been learning more about these things.
Today I’m highlighting a post I did about calling your credit cards to reduce your interest rate. I actually wrote down how that call went with dialogue from me and the credit card customer service rep. Needless to say, that one didn’t go well. Looking at how I did it, I think I may have been a tad too aggressive and I probably should have asked to speak with a supervisor. When you call and talk to customer service, try to be pleasant and respectful. I think my call crossed the line a little bit. Thinking back to my days of working at a grocery store, I always was willing to go out of my way to help those who were nice to me.
Even though I rarely had success with trying to call to reduce my interest rates, it doesn’t hurt to try. While you are at it, you can also try to reverse late fees. A call will likely only take 5 or 10 minutes depending on how long you are on hold, and if the call is successful than it was some time well spent.
