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If You Are Not Happy With the Price…Call

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I received notice from my DSL company that my contract was about to expire. They gave me two options:

1.) Do nothing and my service would be $39.99/month with no contract

2.) Upgrade to their faster service and pay $27.99/month

Of course, I would rather have #2 because I am currently paying roughly $27.00/month for an average service. The problem is…I just opened the envelope with this deal today and it had already expired. Since things are a little cluttered in my household right now, I’m not sure if it just came recently or if I just threw it in a pile a while ago.

Since I didn’t meet the deadline, I was fearing the $39.99/month cost. So, I did something that I’m not really good at…I gave them a call tonight.

I explained the situation and before I knew it I was being transferred to their sales department. He quickly explained to me that I could remain with my current service at a price of $24.99/month. That was music to my ears. It’s cheaper than what I am currently paying and it’s a lot cheaper than what their notice listed.

It almost makes me wonder how many “price levels” internet companies have. So if you are unhappy with your cost, give your internet company a call. It doesn’t hurt to try to see if you can get a better deal.

Did You Hear That? It Was My Jaw Hitting the Floor.

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Today’s mail had a nice surprise for me.

If you recall, I was a little upset about Credit Card #6. They were charging me finance charges on a $14.00 purchase. I decided then and there it was the next target to pay – but I was being emotional and I’ve calmed down since them.

Until today…

I received a new “Notice of Change in Terms” sheet (if you ever get those…trust me, read through them). Within their little notice, they state that if for some reason, the balance is not paid in full by the time my zero percent interest rate expires, “…finance charges on this balance will be imposed from the date of purchase until the balance is paid in full.” I feel it is very unfair to change terms that greatly from when you first purchase something. I would never get a card that has those terms…but now I have one.

I feel like they got me.

What I am going to do is exercise my right to Opt Out of the changes and have them close the card. That way I can keep the previous terms in tact and pay off my card under the previous agreement. We will lose some of our available credit and our FICO scores will go down as a result – but I really don’t like what they did here. I really don’t like living in fear of the back interest they can hit me with if something should happen.

If I ever consider getting a store credit card again – you all have my permission to leave comments and knock some sense into me 🙂