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Student Loan Refinance

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I’m sure I sound like a total flake after just saying (in my most recent post) that I likely would NOT be refinancing all of my student loans at this time….but now I’m leaning the other way again.

Here’s the deal – Navient just won’t get their act together and stop pissing me off! It’s just such a terrible company to do business with. I hate them so much I’m really considering giving up my interest-forgiveness just so I can get rid of working with them as a lender!!!

Remember my most recent Navient snafu? As a quick catch-up, they overcharged me for 2 months over the summer (to the tune of about $500 each month). I called to have the money re-allocated toward the correct loans (I want the money to all go toward my unsubsidized loans – as currently dispersed the over-payment was spread equally across all loans). I was told this problem was being resolved (second time I called about it). On call #3 I’m basically told it’s just not going to happen. They claim that my initial Income-Based-Repayment plan application was denied.

This, in spite of the fact that I have NEVER received any documentation from the company saying anything about a denial. In fact, quite the opposite, I have documentation showing my IBR renewal was approved.

I’m told that it was initially denied due to over-payment on my loans (go figure). Then when I called in early October about the discrepancy, somehow they went ahead and approved the IBR, which went into effect in October. Essentially meaning that during the previous two months (August & September) I was not on IBR and, therefore, was not overcharged on my monthly payment. There would be no payment re-allocation, I am told.

That’s it.

I have no fight left in me. I’ve been down this road before – I’ve written my legislatures, I’ve involved a third party conflict-resolution group, I’ve jumped through all the hoops and taken all the necessary steps, spending hours of time, attention, and never-ending phone calls and ultimately I lost. I’m not even going to fight it this time. I haven’t the time.

So I kind of feel defeated. But at the same time, I feel like I absolutely cannot stand to do business with Navient any longer.

And so, perhaps a little sooner than I’d thought just one week ago, I’m going to start researching student loan consolidation programs.

I’ve already received lots of great comments on what many readers have done, but this time around I want more specifics. If any of you have refer-a-friend codes, please leave them in the comments. I’m going to look into at least a few different loan consolidation programs/places to check for interest rates. I’ll probably do a consolidation in December. I’m still not sure if it will be a full or partial consolidation (I still may opt to only consolidate unsubsidized loans initially – I want to look into different options). Just any tips or suggestions would be appreciated. I’ll certainly report back on what I’ve found when I am done with all my research, too!


Grin and Bear It!

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Hi all!

I hope your weeks are off to a nice start! It’s still stifling hot here in Tucson (mid 90’s over the weekend), but we’ve been packing in lots of fun fall activities! This weekend we went to a pumpkin patch and the kids had an absolute blast! As they get older it’s so fun to really celebrate and enjoy the holidays together!

Today I just wanted to give you the latest on my Navient grievance that I aired last week. Basically….it’s gotten worse (is that possible? yes, yes it is).

My payment due date is the 10th. Recall I was being overcharged by $500/month and was told they would not have it resolved by my October payment, but it should be shortly thereafter. So I logged into my account like a fun little game – how much have I been charged???

Only I see a long line of red exclamation marks and this message:

PAST DUE!

PAST DUE!

PAST DUE!

PAST DUE!

PAST DUE!

On every one of my Department of Education loans (strangly, the federal loans were fine).

Ummmmm…..how can that be? I’ve been on auto-pay for over 2 years!

I call up to Navient and am informed that – somehow that no one can quite explain – my auto payment withdrawal has been removed from my Department of Education account. ALL of those loans are past due.

I asked if this was related to their overcharging me to the tune of $500/month?

They don’t know.

I asked if this would affect my income based repayment?

They don’t think so.

I asked if the monthly debit has been corrected?

They don’t know.

Then they ask if there’s anything else they can help me with.

Ummmm…..you didn’t really help me with anything, now did you???

(Ultimately, I was instructed to make a one-time payment for the month of October, then wait a week and call back again to see if everything has been fixed. Yeah, won’t be holding my breath holding out hope for anything positive to come of this).

And as if Navient’s nonsense isn’t enough to make me rip out my hair – our house closing has been pushed back. After the inspection we’d negotiated for some additional repairs to be done and I guess it’s taking longer than expected. So our closing has been pushed from the 14th to the 28th, pending everything getting done in time. Bummer.

On my last Navient post a couple people commented and asked about private student loan consolidation companies. Just to reiterate – I’m not doing anything until the house deal is closed. But I’ve been researching and looking at SoFi. They’ve got good user reviews and seem to be a reputable company. But we have such a broad readership here, I’d love to ask for your opinions!

Have you ever done a student loan consolidation through a private company? What were your experiences like? Good, bad, ugly, etc??? Would you recommend your company? Why or why not? I’d love any info you can provide!

And, just for fun, do you have any fun Fall plans on the docket this month?? I wish we lived closer to an orchard! There’s one about 90 minutes away, but our weekends are pretty full. Maybe in November we could make it out there – I’d love to take the girls to pick apples and just enjoy the experience! Do you have any annual Fall traditions as a family?