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Grin and Bear It!

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Hi all!

I hope your weeks are off to a nice start! It’s still stifling hot here in Tucson (mid 90’s over the weekend), but we’ve been packing in lots of fun fall activities! This weekend we went to a pumpkin patch and the kids had an absolute blast! As they get older it’s so fun to really celebrate and enjoy the holidays together!

Today I just wanted to give you the latest on my Navient grievance that I aired last week. Basically….it’s gotten worse (is that possible? yes, yes it is).

My payment due date is the 10th. Recall I was being overcharged by $500/month and was told they would not have it resolved by my October payment, but it should be shortly thereafter. So I logged into my account like a fun little game – how much have I been charged???

Only I see a long line of red exclamation marks and this message:

PAST DUE!

PAST DUE!

PAST DUE!

PAST DUE!

PAST DUE!

On every one of my Department of Education loans (strangly, the federal loans were fine).

Ummmmm…..how can that be? I’ve been on auto-pay for over 2 years!

I call up to Navient and am informed that – somehow that no one can quite explain – my auto payment withdrawal has been removed from my Department of Education account. ALL of those loans are past due.

I asked if this was related to their overcharging me to the tune of $500/month?

They don’t know.

I asked if this would affect my income based repayment?

They don’t think so.

I asked if the monthly debit has been corrected?

They don’t know.

Then they ask if there’s anything else they can help me with.

Ummmm…..you didn’t really help me with anything, now did you???

(Ultimately, I was instructed to make a one-time payment for the month of October, then wait a week and call back again to see if everything has been fixed. Yeah, won’t be holding my breath holding out hope for anything positive to come of this).

And as if Navient’s nonsense isn’t enough to make me rip out my hair – our house closing has been pushed back. After the inspection we’d negotiated for some additional repairs to be done and I guess it’s taking longer than expected. So our closing has been pushed from the 14th to the 28th, pending everything getting done in time. Bummer.

On my last Navient post a couple people commented and asked about private student loan consolidation companies. Just to reiterate – I’m not doing anything until the house deal is closed. But I’ve been researching and looking at SoFi. They’ve got good user reviews and seem to be a reputable company. But we have such a broad readership here, I’d love to ask for your opinions!

Have you ever done a student loan consolidation through a private company? What were your experiences like? Good, bad, ugly, etc??? Would you recommend your company? Why or why not? I’d love any info you can provide!

And, just for fun, do you have any fun Fall plans on the docket this month?? I wish we lived closer to an orchard! There’s one about 90 minutes away, but our weekends are pretty full. Maybe in November we could make it out there – I’d love to take the girls to pick apples and just enjoy the experience! Do you have any annual Fall traditions as a family?


Navient is Back At It Again

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Just the latest in my long, long history of grievances with Navient.

When I realized I’d missed that extra debt payment in September, I was carefully reviewing my account history and something jumped out at me that caught me off-guard:  I’m being over-charged roughly $500 per month.

I’m embarrassed to admit that I hadn’t noticed the egregious error earlier. I blame it on my busy schedule, but really there’s no excuse to have not noticed such a HUGE discrepancy.

Here’s the short of it (I’m trying to run out the door for work, so sorry this is a little rushed)….

My minimum payment is about $130/month. When I re-did my paperwork for Income-Based-Repayment over the summer I was notified it would go up a little bit (like $20 or $40….I can’t remember now, but not much). Only, that’s not what happened. For the past two months (August & September), my auto-debit withdrawal has been over $650. I  always make extra debt payments on top of the minimum and pay – in total – over $1,000 each month. So it didn’t make a big difference in terms of actual money spent because I always put well extra into Navient anyway. But what it did is take my money and mis-appropriate how it was spent. Instead of putting all the extra (over and above my true minimum of about $150-ish) toward the unsubsidized loans, it was being equally distributed across all loans. That’s not at all how I would appropriate it myself.

So I called up there to ask what the deal was. And I was told that apparently there was some issue. The system “shows” that my payment should only be the $150-ish payment, but the auto-debits are actually around $650ish (yes, I know. That’s why I called). It was a total error on their part. They would put in paperwork to get it fixed. It probably won’t be fixed by the October debit, but then it will go back to normal in November.

The representative was all happy with herself for putting in whatever notes to bring it to their internal auditor’s attention. Happy that she had resolved the problem.

 

Ummmm……lady. You get this means you’ve been overcharging me to the tune of $500-ish per month for what will now be 3 months. That’s an extra $1500 you have basically stolen from me. Illegally. You think that’s just going to fly??? (yes, I would have given them that extra money anyway with my extra payments but, again, I would appropriate it completely differently than they have done; also, with the way they’ve done it, a great deal of that money has gone straight to interest instead of toward principal reduction).

The best I could get out of the representative was a promise that after the situation has been resolved, I can call back and they will allow me to re-allocate those extra funds toward the loans of my choice. Doesn’t really make me feel to warm and fuzzy inside. I also have about zero hope that this actually gets resolved as promised. I mean, Navient has quite a long history of lying to me. Repeatedly. All the time.

So there’s that.

Today, though, I’m going to choose to focus on the positives. I’m thankful that we have that extra money. that the extra $500 Navient is literally stealing from me does not force us to go without food, housing, or utilities. That we have the money to spare.

I’m going to try to let it go. I’ll call back toward the end of the month as they’ve requested and see if it makes a difference at that time. In the meantime, I just have to let go of the anger and the frustration. I don’t have any space or time for that negativity in my life.

But you better believe…..as SOON as the house stuff is done (currently set to close on Oct 14th! EEEK!!!), I’m consolidating with a private company as fast as humanly possible. I’m SO STINKING SICK of Navient and their absolute incompetence (at best) and downright illegal activities (at worst). Sick of it. Also, my last ACS loan has notified me that it’s going to be migrated to Navient, too. Fabulous. Last time that happened my loan “switched” from being subsidized to being unsubsidized. An issue that I spent months dealing with and countless hours (and even wrote my legislatures and involved a 3rd party group for problem resolution) and, ultimately, nothing happened. They just f-ed me. And they got away with it. So I’m pretty excited to rid Navient from my life once and for all. As SOON as the closing is behind us, I’m done with them.

Have you ever experienced serious over-charging by a student loan company? Trying to focus on the positives, what’s something good that’s happened recently or something fun you’re looking forward to this week? To share one of mine, we had an awesome weekend! Saturday was packed full of fun stuff – two different kids’ birthday parties. Sunday was full of relaxation. A nice mix of fun/activities and family time/relaxation. The perfect weekend balance!


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