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My Identity Was Compromised!

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I received a notice from my health insurance company that someone hacked their system and my identity, including my social security number, was compromised. At this point, it seems as if I’m always receiving a notice from someone that my credit has been compromised and I don’t skip a beat on my standard response.

 

I Check My Credit Report Regularly

 

This should be a no brainer. You should be looking at your credit report no less than once each quarter to ensure it’s accurate. I look at mine every other week. Yes, I’m aware that is excessive. I can view my credit report through my bank as often as I like for free online. When I’m balancing my budget, I hop on to take a look. I know Chase and Bank of America offer this service but I’m sure there are others as well. Oh, and before you knock me for banking at a large bank (deservedly so), I used to bank at a local bank in the small town I grew up. That bank was sold to Great Western which was then sold to Washington Mutual, which was then sold to Chase. I should have changed banks forever ago but I’ve had the same account number for 23 years and I like it. I’m terrible at change management.

 

I Place a Fraud Alert with a Credit Reporting Agency

 

Equifax describes this as, ‘A fraud alert encourages lenders and creditors to take extra steps to verify your identity before issuing credit.’ If you place a fraud alert at one of the credit reporting agencies (Experian, Equifax, or Trans Union), they will ensure the fraud alert gets to the others. No need to initiate a fraud alert at all three. A fraud alert actually worked for me once. I received a call from T-Mobile asking if I was purchasing cell phones. I happily said, ‘No, and please chase that person down to arrest them.’ I have a feeling that didn’t happen but I can dream right?

 

The bad news is, fraud alerts expire after 1 year (unless you file a police report because your identity was actually used and in that case, it’s 7 years). Frankly I don’t understand why I can’t permanently turn it on but I set a reminder every year to turn it on again. It used to expire after 3 months so they’re getting better.

 

And if Necessary…FREEZE Credit

 

If you want to drop an atom bomb, place a freeze. Per Trans Union, “A credit freeze prevents lenders from checking your credit in order to open a new account. Think of it as having a padlock on your credit report.” I’ve never done this before because it’s a hassle to turn on and off.  You have to contact all three credit agencies to place a freeze and contact all three again to unfreeze it. You may be saying, ‘But you don’t use credit so who cares!!’ You’d be surprised at all the stupid places that pull your credit. Want to change cell phone providers? They’re going to pull your credit. Move to a new apartment? Yup, them too. Put an electric bill in your name? They’ll need it. Stay at a campground longer than 3 weeks? We do this sometimes and yup, they want your credit, even if you pay in advance.

 

This time, I dropped the atom bomb to try it out. I turned on a freeze. We just switched cell phone providers and I don’t have any moves (except Texas?) or long term camping in my future so I’m hoping it’s not going to turn into a nightmare but I’ll let you know.

 

Maybe Sign Up for Credit Monitoring?

 

Ugh. I cringe when I say that. I’m NOT a fan of credit monitoring for two reasons. 1) I’m better at monitoring my credit than they are. 2) I’ve had a credit monitoring company when my credit was compromised about 10 years ago. They say they’ll help you clean up the mess the criminals made. Here’s what they don’t tell you, they can’t do it alone. You will need to be on the phone with them when they call wherever your credit was used to answer questions about your credit they can’t answer. Don’t assume this will be hands free. If I have to do it anyway, why on earth should I pay someone else?

 

That said, I did do it this time…mainly because it was free through my health insurer who lost my information. Credit monitoring has changed in the 10 years since I’ve had it. They do provide interesting information about where your information is and how it’s moving on the ‘dark web’ but other than that, I’m not super impressed. BUT, my kids credit was compromised as well (thanks a whole heck of a lot health insurance company!) including their social security numbers and that’s harder for me to monitor so it’s helpful in that case.  Well… until the credit monitoring agency loses their info. Come on, we all know that will eventually happen.

 

Ugh. What a mess friends. What a mess. I hate that we have to be so vigilant but that’s the world we live in. Good luck!

The Problem of Living in Two Time Zones

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The Problem of Living in Two Time Zones

As I’ve mentioned in previous posts, I returned to the United States this past year after living overseas for more than a decade. Moving home was already stressful enough. But, when you add international travel and paperwork to the mix, it becomes a nightmare. These issues are just the tip of the iceberg when it comes to problems of living in two time zones. I am still partially involved in both lives, yet not fully rooted in either. To add insult to injury, the universe continues to throw one road block after another in my path. So, this week I have dedicated my time to solving the problems my dual life has created.

Financial Difficulties When Working in Two Time Zones

Problem #1: Access to Banking Services

When you need to run errands, like going to the bank, it usually only takes a few minutes. You can pull into the drive-through and quickly be on your way. It requires little time and even less hassle. This was also the case in Taiwan. Sometimes, I would have to wait for a translator, but it typically took 15 minutes or less to complete banking transactions.

However, now that I am not physically in the country, everything has become infinitely more complex. This is just the beginning of the problems of living in two time zones. Let me start by explaining how difficult it has been even to access my accounts.  I expected to be back in Taiwan by now, but travel restrictions made that impossible. While I knew this might happen, many friends assured me that their mobile app was very user-friendly. You could easily check balances, transfer funds, or make withdrawals with their online banking services.

Unfortunately, my experience was quite different. First, I do not fluently speak or read Mandarin. So, I couldn’t even navigate the website beyond the landing page. Nor could I easily ask a friend or coworker for help. Once I found someone, scheduled a time, and attempted to move through the site, I then discovered that I needed a text verification sent to my Taiwanese cell number. Since I canceled my service, my primary plan was shot down.

The Solution

After several more pleas for help, I finally found a work-around. By mailing documents and banking information overnight, my friend was able to access my account. She then withdrew my funds and sent them to me through an electronic payment service. Although effective, it cost me an anxiety attack and nearly $100 for express shipping. It was neither fast nor easy.

Filing Taxes in Two Countries

With one huge financial problem off my plate, I was ready to tackle the most daunting task: filing taxes.  Although nobody likes filing taxes, I have been procrastinating this year since it will be especially problematic.

In the past, I only had foreign income, so the filing process was straightforward. Just submit the correct form to the IRS and claim the Foreign Earned Income Exclusion. As long as you are below the threshold, you don’t pay taxes on foreign income. Unfortunately, I won’t be able to do that this year since I have both foreign and domestic income for 2020.

Not only must I complete returns for both countries, but it is also going to be much more complicated. Therefore, I planned to file an extension to buy more time. Since Taiwanese can only file taxes online during the month of May, I thought it would relieve some pressure. However, the IRS announced an extension meaning I could complete both before the new filing deadline. It seemed more beneficial to take care of both tax returns in one go rather than putting it off again.

However, once I saw how complicated my returns would be, I knew I needed help. I contacted a Certified Public Accountant who specializes in international clients. Although he charges significantly more than other tax preparers, I firmly believe that you can’t put a price on peace of mind. Knowing I had a professional in my corner, I focused on getting my tax documents for Taiwan.

After gathering my income statements, converting the amounts, and downloading the software, I was ready to get it over with. Unfortunately, when I logged into the Taiwanese e-filing system, I kept receiving error messages. Yet again, I was facing another inconvenient problem of living in two time zones.

The Solution

The good news is that I am not the only one experiencing technical difficulties. Apparently, everyone has been experiencing system issues. So, at least I know it was not a user error. After a brief call to the English helpline, they assured me the problem would be fixed at the end of this week. But, waiting is always the hardest part, especially when the clock is ticking. If the system issues are not resolved by the end of the week, I have contacted a Taiwanese CPA to handle my returns there. Although it is not the most cost-effective solution, it could prevent me from paying even more in penalties.

The Communication Breakdown

Looking back on this week, there have been several obstacles to overcome. However, the biggest problem of living in two time zones comes down to communication and the language barrier. Although I spent two years studying Chinese, I am nowhere near competent enough to handle important financial matters like these on my own. When I was in country, I could usually find someone who was willing to help translate. Unfortunately, even that has become more difficult with distance.

The time zones have also created more problems than I had ever imagined. The 13-hour time change makes it difficult to find overlapping times to talk. Furthermore, I spend extra time to get someone who speaks English. And let me tell you, when you are already tired, waiting on hold becomes a Herculean task.

At the end of the day, all my frustration and efforts have gotten results. Even though I spent more time and money than I had hoped, I was able to find solutions for my financial woes. Once this final hurdle is crossed, this gauntlet of international finance is over. However, one thing has become perfectly clear: it is impossible to live in two worlds. For the sake of my sanity, it is time to firmly ground myself where I am.

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