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Posts tagged with: paperwork

I’ve been sold…

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Over the last few weeks, I received 38 calls from Bank of America representatives. Sometimes, they would call up to three times a day. Annoyed with their constant “we lost your paperwork” and “you make too much money for program A but if you submit new paperwork for program B…”, I started ignoring their calls.

I am not an idiot and I don’t have 40 hours each week to gather paperwork for them to lose.

About a week ago, the calls stopped. They stopped leaving messages. They stopped requesting any information. It didn’t make sense. Why did they give up so suddenly? Did they finally get the hint?

Today, I received a letter from the Bank of New York Mellon…

The new owner of my home loan.

Sadly, I know absolutely nothing about the Bank of New York Mellon. What do I know? That I am no longer a B of A customer.

It’s hard to do cartwheels at 29 weeks pregnant but…

I’m going to give it a try.


Harassed by HAMP?

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Bank of America left a flurry of voicemail messages over the weekend.

*Beep* Rebekah, this is Bank of America calling about the HAMP program…
*Beep* Hi, this is Bank of America. We’re calling about the paperwork…
*Beep* Rebekah, please return our call at 877…

If Bank of America were an ex-boyfriend, I’d have a restraining order by now.

On Saturday, after the third phone call, I finally picked up.

“Hello Rebekah. This is Carol from Bank of America. I’d like to walk you through the application package we mailed to you last week. Have you had a chance to complete it and mail it to us?”

‘Carol’ kept me on the phone for nearly 30 minutes explaining what I had to do to get approved for the program. I find it incredibly odd that two years after my first application, they are ‘coming to my rescue’.

Did they come to my rescue when I lost my job? Did they help when I had to take a job making more than 30% less? How about when my husband lost his job and our mortgage payment was 115% of our income?

Not a peep.

The came to ‘save’ me now…two years later. Two years of not one late payment despite everything.

To add insult to injury, I received another copy of the package yesterday as a ‘back-up copy’ in case the first copy didn’t get to me.

I don’t understand why B of A is suddenly taking an interest in me – and only after I got my head above water.

I didn’t think it was possible to lose more respect for Bank of America.

Turns out…

It is.

Is Bank of America saving me? Or am I saving them?


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