Comments on: Demanding Satisfaction… http://www.bloggingawaydebt.com/2009/08/demanding-satisfaction%e2%80%a6/ Our Journey to a Debt-Free Life Sat, 13 Mar 2010 05:43:23 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Jayma http://www.bloggingawaydebt.com/2009/08/demanding-satisfaction%e2%80%a6/comment-page-1/#comment-861502 Jayma Wed, 05 Aug 2009 02:54:43 +0000 http://www.bloggingawaydebt.com/?p=2830#comment-861502 I am so glad to hear that some people at Target care about their customers. This was not the case in my situation. Several years ago, I had purchased a storage cabinet for my mom as a Christmas gift (which she never opened). She entered the hospital a week after Christmas and passed away two weeks later. In my grief, it took me a while to get around to returning the cabinet. I missed the 90-day deadline by two days. Even with my receipt, they would not make an exception, even after I explained the situation. I was told that if I had been dishonest and claimed to have lost my receipt, they would honor the return. What? Dishonesty over the truth? I don't think so! I was so upset that we emailed corporate and was politely told that although they were sorry about my mom, death was not a valid reason for them to make an exception. Now, I understand that there are rules for a reason, but come on...shouldn't there really be an exception to some rules? Unfortunately, I love Target, but they are my last stop after the rude attitude they had regarding this situation. I'm glad your situation was a positive one. I am so glad to hear that some people at Target care about their customers. This was not the case in my situation. Several years ago, I had purchased a storage cabinet for my mom as a Christmas gift (which she never opened). She entered the hospital a week after Christmas and passed away two weeks later. In my grief, it took me a while to get around to returning the cabinet. I missed the 90-day deadline by two days. Even with my receipt, they would not make an exception, even after I explained the situation. I was told that if I had been dishonest and claimed to have lost my receipt, they would honor the return. What? Dishonesty over the truth? I don’t think so! I was so upset that we emailed corporate and was politely told that although they were sorry about my mom, death was not a valid reason for them to make an exception. Now, I understand that there are rules for a reason, but come on…shouldn’t there really be an exception to some rules? Unfortunately, I love Target, but they are my last stop after the rude attitude they had regarding this situation.

I’m glad your situation was a positive one.

]]> By: fern http://www.bloggingawaydebt.com/2009/08/demanding-satisfaction%e2%80%a6/comment-page-1/#comment-860726 fern Mon, 03 Aug 2009 20:21:44 +0000 http://www.bloggingawaydebt.com/?p=2830#comment-860726 I'm glad it worked out. I must say i left that message shortly after an unsatisfactory lunch at Olive Garden. I emailed them about it and i received a $15 gift card. If you have a legitimate grip, i think most reputable companies will seek to keep you as a cusstomer. I’m glad it worked out.

I must say i left that message shortly after an unsatisfactory lunch at Olive Garden. I emailed them about it and i received a $15 gift card.

If you have a legitimate grip, i think most reputable companies will seek to keep you as a cusstomer.

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